Customer service

Project design

Work as a good proposer and assistant to customers, so that every customer will get sufficient profit.

(1) Proposals for steel castings production according to requirements of customer’s drawings;

(2) Design and manufacture the parts according to customer's special requirements;

(3) Engineering and technical personnel to the site for end user to plan the site, design the best processes and programs.

During sale service

Respect customers, communicate with customers in time, continuous improvement, and focus on customers’ value maximization.

(1) Respect for each of customer's views to facilitate goal of win-win transaction;

(2) Immediate feedback to customers about progress of contract, to ensure the smooth delivery of steel products;

(3) To assist the customer in the development of production processes.

After sale service

The end of the sale does not mean the end of service, we will supply continuous and reliable service for customers to solve the after-sale worries.

(1) Free of charge to the special sales staff, arrived at the scene to help customers install and debug;

(2) One year’s warranty period for spare part. Quality-caused problems are free for maintenance within one year;

(3) The customers are free to call us anytime during operation process, if it can not be resolved by phone call, we will send professional and technical personnel to customers’ site;

(4) Greatwall Steel Casting Company has been providing customers wide range of steel production and processing services for many years. As long as you supply the drawings, we can produce accordingly for you.

WHY CHOOSE US

01.Powerful casting ability Through years of development, Great Wall steel casting has been the largest steel casting and processing enterprises in Henan Province. The Great Wall Machinery not only introduces the latest foundry equipment and technology from overseas, but also hire top talent people as senior management and technical backbone. At present, Great wall casting steel can provide a series of service, from blank casting to final production, and key parts to full set of solutions.

02.Plenty of actual cases Years of experience in the process of steel casting, the Great Wall steel has accumulated a wealth of experiences and cases in this field. Moreover, cooperating with top-class vertical mill manufacturers means our good strength and excellent quality, such as Denmark Smith, India Tata Group, Shanghai Bao steel, etc. Today, the cast steel castings processed by the Great Wall has won the unanimous approval of customers and exported to overseas.

03.Excellent quality According to different customer needs, a process plan could be designed and developed in early stage; then, strict monitoring for each casting link in mid-stage. The strict 360 degrees of non-destructive testing are used for eliminating all the defective product in the last stage. Advanced technology and meticulous casting process ensure the casting quality, and saved 2 or 3 month maintenance time comparing with other companies.